Returns & Exchanges
At Sanitas, we want you to be completely satisfied with your skincare journey. If a product isn't right for your skin, you can return it within 30 days of purchase for a full refund or exchange.
Initiate Your Request
Log into your account portal and select the order containing the items you wish to return to receive a pre-paid shipping label.
Pack Your Products
Securely pack the items in their original packaging, ensuring all glass bottles and delicate containers are well-protected for transit.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing